双十一客服话术模板「拼多多客服话术模板」

互联网 2023-04-01 17:46:00

今天给大家普及一下双十一客服话术模板「拼多多客服话术模板」相关知识,最近很多在问双十一客服话术模板「拼多多客服话术模板」,希望能帮助到您。

过去不久的双11大促活动中,跨境卖家肯定会遇到如议价、问价、催付款、无货等各种情况,届时一旦发生,卖家若无充足准备,撰写需要时间,不可能马上第一时间回复,且若所写内容语句不通、生硬,会严重影响转化,下面一起来看看话术模板吧!!!

一、催付款

Dear friend:We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards$myname译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,请随时与我联系。当付款完成,我将立即备货并发货。谢谢!提示:请根据您产品自身特点对描述内容进行修改。

二、未付款订单改完价格再次催款

Dearr,We've reset the price for you. We have given you a XXX % discount>Best regards!$myname

译文:我们已经为您重置价格并给您原运价XXX%的折扣。如你所知,运输成本非常高,而我们提供的价格比市场价格低,我们从这个产品中赚取不了多少利润。希望您满意,并随时与我联系。

提示:请填写运费折扣。

三、买家议价

Dear friend:Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.Thanks & Best regards!

$myname

译文:

感谢您给我信息。目前我们正在进行促销,如果你购买了XXXX 个产品,我们可以为您提供XXX %的折扣。一旦我们确认您的付款,我们将及时发货。如果您有任何进一步的问题,请随时与我们联系。谢谢!提示:请添写希望买家购买的件数和您所能提供的折扣。

四、合并支付及修改价格的操作

Dear:If you would like to place>If you have any further questions, please feel free to contact me.Best Regards!译文:亲爱的:如果你想把很多物品订购,请先点击“加入购物车”,然后“立即购买”,并检查您的地址和订单详细信息,点击“提交”前仔细。在那之后,请通知我,我会把价格压低到XX美元。你可以刷新页面,继续你的付款。谢谢你。如果您有任何进一步的问题,请随时与我联系.诚挚的问候!

五、货物断货或缺货

Dear $buyer,Thanks for your order.However,the product you selected has been out of stock.Would you consider whether the following similar>other links xxxxxxxxxxxxxxxxxxxxxIf you don't need and other item,please apply for'cancel the order'.And please choose the reason of"buyer Order Wrong Product".In such case,your payment will be returned in 7 business days.Sorry for the trouble and thanks so much for your understanding.译文:感谢您的惠顾!非常抱歉,您已付款的宝贝暂时没货,您可以看看其它类似产品,如果您不要,可选择我们推荐的理由取消订单。同时款项会在7天内返回您帐上。

六、发货后

Dear friend:The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.Thanks for your support!Best Regards$myname译文:亲爱的:不好意思,免费送货这个服务无法做到;免费包邮仅仅指包重量不超过2公斤,它可以通过中国邮政航空邮件发出。但是,你购买的物品重量已超过2公斤。您可以选择其他的快递发货,如UPS或DHL(其中将包括运费,但也更快)。您可以单独拍付订单,确保每个订单的重量不到2公斤,这样采取免费送货的优势。如果您有任何问题,请随时与我联系。诚挚的问候!

七、给买家建议好物流,买家不回情况下

Dear:Thanks!Because you din't be in touch with us. We help you ship the package via Sweden Post for your package by appointment!We will ship your order out within 5 business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best regards !

译文:亲爱的:谢谢!因为你没有及时回复,我们帮您发瑞典邮政物!我们会在5个工作日内按照承诺帮你发走,一旦发货完成,我们会向您告知你物流单号。如果您有任何其他疑问,请随时让我知道。谢谢!诚挚的问候 !

八、 询问是否收到货

Dear friend:According to the status shown>Best Regards

译文:EUB网站显示您已收到货物。如果您已收到货物请到速卖通确认,如果有问题请告知我。谢谢!提示:可根据您货物的实际情况进行更改。

九、发货几天后买家没收到货

Dear friend:We sent the package out>I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don't hesitate to tell me.

译文:我们已经在XXX月XXX号发送包裹,根据您的反馈,我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXX,使用的是UPS。我对此感到十分抱歉,希望您能尽快收到。有任何疑问,请告诉我。

提示:请填写发货日期和货运单号。

十、订单完成买家收到货表示感谢

Dear friend:I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. Thanks!$myname

译文:我很高兴地看到您已收到货,感谢您的支持。希望您满意,并期待着在将来与您做更多的生意。

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